UIDAI Customer Care, Aadhaar Grievance Redressal

UIDAI Customer Care, Aadhaar Grievance Redressal, How to Solve Aadhar Card Problem, UIDAI Regional Office & Headquarter

UIDAI Customer Care: UIDAI operates a toll-free number to communicate with people. Therefore any person who wishes to get their query answered, can complain or give suggestions for improvement by calling the toll-free number 1947 or 1800 300 1947 which operates 24×7 on all 365 days of the year. So these numbers are operated by UIDAI. So apart from these numbers, most of the regional offices of the organization have grievance redressal units. Aadhaar is one of the most widely used government-approved identity cards that contain both the demographic and biometric details of the cardholder.

Also, the government is linking Aadhaar with several schemes and other legal means to prove the authenticity of the linked documents. Also, the deadline for linking various devices with Aadhaar has been fixed. Then UIDAI has made various provisions for the people to avail of these services easily. Hence people can contact on Aadhar card customer care phone number to get their queries answered. So these contact details can also be used to register a complaint or file a complaint.


In Hindi:

यूआईडीएआई लोगों से संवाद करने के लिए एक टोल-फ्री नंबर संचालित करता है। कोई भी व्यक्ति जो अपने प्रश्न का उत्तर प्राप्त करना चाहता है, शिकायत कर सकता है या टोल-फ्री नंबर 1947 या 1800 300 1947 पर कॉल करके सुधार के लिए सुझाव दे सकता है जो वर्ष के सभी 365 दिनों में 24×7 संचालित होता है। ये नंबर यूआईडीएआई द्वारा संचालित किए जाते हैं। इसलिए इन नंबरों के अलावा, संगठन के अधिकांश क्षेत्रीय कार्यालयों में शिकायत निवारण इकाइयाँ हैं। आधार सबसे व्यापक रूप से उपयोग किए जाने वाले सरकार द्वारा अनुमोदित पहचान पत्रों में से एक है जिसमें कार्डधारक के जनसांख्यिकीय और बायोमेट्रिक विवरण दोनों शामिल हैं।

और सरकार आधार को लिंक किए गए दस्तावेजों की प्रामाणिकता साबित करने के लिए कई योजनाओं और अन्य कानूनी साधनों से जोड़ रही है। साथ ही विभिन्न उपकरणों को आधार से जोड़ने की समय सीमा तय की गई है। और यूआईडीएआई ने लोगों को इन सेवाओं का आसानी से लाभ उठाने के लिए विभिन्न प्रावधान किए हैं। लोग अपने प्रश्नों का उत्तर पाने के लिए आधार कार्ड कस्टमर केयर फोन नंबर पर संपर्क कर सकते हैं। तो इन संपर्क विवरणों का उपयोग शिकायत दर्ज करने या शिकायत दर्ज करने के लिए भी किया जा सकता है।

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UIDAI Headquarters

UIDAI is headquartered in New Delhi. Also, people can write to UIDAI directly to get answers to their questions at:

  • Unique Identification Authority of India
  • Government of India
  • 3rd Floor, Tower II, Jeevan Bharti Building,
  • Connaught Circus, New Delhi – 110001
  • Phone: 011-23466***

Common Problems with Aadhaar and How to Solve them

Even though UIDAI (Unique Identification Authority of India) has made great efforts to provide the best Aadhaar services to Indian residents, at times people still face complaints. From the enrollment process to getting receipts or updating any wrong information, individuals still face many issues.

So to address all this, UIDAI has put in place a “complaints redressal system” to address the concerns or problems that residents may face on anything related to Aadhaar. Therefore a Contact Center has been set up by UIDAI through which residents can contact the organization.

Complaints and grievances may be directed to the authorities through the following:

  • Voice Helpline Number: 1800-300-1947
  • Email ID: help@uidai.gov.in.

Also, any issues or complaints requiring the involvement of an Enrollment Agency will be directed to the Nodal Officer appointed by the Registrar through the web portal.

UIDAI Customer Care
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Aadhar Card Customer Care Number Toll-Free – 1947

If you have any concerns regarding your Aadhar card, you can contact UIDAI through their toll-free number, social media, or email to raise any concerns, give any feedback or seek any clarification. Huh.

UIDAI’s toll-free number is 18003001947 or just 1947.

Toll-free number1947
Official websitehttps://uidai.gov.in/
Email addresshelp@uidai@gov.in
Headquarters address3rd floor, Tower II, Jeevan Bharati Building, Connaught Circus, New Delhi – 110001
UIDAI Customer Care Contact Details

UIDAI Regional Offices

Find below the contact information for UIDAI city-wise offices:

BengaluruKhanija Bhavan, No. 49, 3rd Floor, South Wing Race Course Road, Bengaluru – 01
ChandigarhSCO 95-98, Ground and Second Floor, Sector 17-B, Chandigarh 160017
DelhiGround Floor, Pragati Maidan Metro Station, Pragati Maidan, New Delhi-110001
GuwahatiBlock-V, First Floor, HOUSEFED Complex, Beltola-Basistha Road, Dispur, Guwahati – 781 006
Hyderabad6th Floor, East Block, Swarna Jayanthi Complex, Beside Matrivanam, Ameerpet Hyderabad – 500 038
Lucknow3rd Floor, Uttar Pradesh Samaj Kalyan Nirman Nigam Building, TC-46/ V, Vibhuti Khand, Gomti Nagar, Lucknow – 226 010
Mumbai7th Floor, MTNL Exchange, GD Somani Marg, Cuff Parade, Colaba, Mumbai – 400 005 Grievance
Ranchi1st Floor, RIADA Central Office Building, Namkum Industrial Area, Near STPI Lowadih, Ranchi – 834 010
UIDAI Regional Offices

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Aadhaar Customer Care Number

Aadhaar Grievance Redressal

UIDAI receives complaints through the following channels:

Contact Centre

A Contact Center has been set up by UIDAI to handle complaints and queries regarding updation of Aadhaar, Aadhaar Enrollment, and many other services. Upon completion of the enrollment process, an acknowledgement slip is provided with the Enrollment Number (EID) mentioned on it. So you will need the EID to contact the UIDAI Contact Centre.

  • Toll-Free Number: 1947
  • Email ID: help@uidai.gov.in

Online through Resident Portal

Complaints can be made through UIDAI’s Public Grievances Portal (https://pgportal.gov.in/). Also, this portal is called the Centralized Public Grievance Redress and Monitoring System (CPGRAMS).

Please note that you must be a registered user to make a complaint on this portal. So if you are a registered user, complete the user login process through the steps given below:

  • Go to https://pgportal.gov.in/.
  • Choose your language – English or Hindi.
  • Also, enter your Username / Mobile Number / Email ID.
  • Then enter your password.
  • Enter the security code provided in the box.
  • Then click “Login”.

So if you are a new user (ie not a registered user), you need to fill up the Registration/Sign up form.

Once registered, you can file a complaint through the following method:

  • Go to https://pgportal.gov.in/”.
  • On the main tab, click on “Complaint”.
  • Then click on “Lodge Public Grievance”.
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UIDAI Customer Care
Ask for Services

Grievance Redressal Process

Once you submit your complaint, the procedure to be followed to resolve your issue is as follows:

The issue is examined and on obtaining approval from the Deputy Director* it is forwarded to the concerned Regional Office or the concerned Section at Headquarters. So the concerned Regional Office or the concerned section will respond to the complaint online. If an interim reply is to be given, the Regional Office or the concerned section will do so online. Then the Deputy Director is the Public Grievance Officer of UIDAI.

Search below through Public Grievance Portal:

  • Directorate of Public Grievances (DPG).
  • Department of Administrative Reforms and Public Grievances (DARPG).
  • Parent organization.
  • Direct receipts.
  • President’s Secretariat.
  • Pension.
  • Minister’s Office.
  • PM Office.


Complaints can be sent through post to the Regional Offices or Headquarters of UIDAI. The complaints are scrutinized and then sent to the concerned regional office or the concerned section. However, the Deputy Director will have to approve the complaint before sending it to the Regional Office or the concerned Section. Then the complaint is dealt with online by the concerned section or regional office. Interim replies (if required) may also be provided.

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Toll-Free Number of UIDAI

FAQs on UIDAI Customer Care

Why is UIDAI’s number in touch?

Google said the emergency number 112 and the UIDAI number were “inadvertently coded” in the Indian version of Android and have remained there ever since. So the numbers are listed in the user’s contact list, and these are transferred to the contacts on any new device, a Google spokesperson said.

What to do when a resident loses or loses his Aadhar card?

Hence if a resident loses or loses his Aadhaar card or does not have an Aadhaar number, he can contact the concerned contact centre through phone, post or email. The resident can do so by using his/her enrollment number and may be requested to send another Aadhaar card to the centre.

However, a fee may be charged for availing of this service. So if Aadhaar is used by the resident to access any service, the resident can obtain the Aadhaar number by contacting the agency that has offered the service to him.

What to do if the Aadhar card does not reach the intended resident or the delivery fails?

In case the Aadhar card is not given to the person concerned, he/she should approach the UIDAI Contact Center and provide their enrollment number to them. Therefore, a resident can log on to the official website of UIDAI and check the status of his Aadhaar application by filling in the required information on the website.

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What to do when UIDAI rejects a resident and an Aadhaar card is not issued to him?

Also, if this problem occurs, valid reasons for the denial of a resident are communicated with the registrar. Any action taken after rejection will also be communicated to both parties.

How long does it take for Aadhaar to arrive after reapplying?

If the initial enrollment leads to Aadhaar, note that every subsequent attempt will be rejected. So there is no point in applying again. Instead, Aadhaar can be obtained through the following:

  • Dialing Toll-Free Numbers – 1947
  • Then visit an Enrollment Center
  • Going to the official website of UIDAI

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